I'm buying “Refurbished” kit... What does that mean?
Our refurbished equipment isn’t brand new, it just looks and operates that way. Your refurbished item was originally owned by a large business.  When they get new devices, they pay our parent company, Sims Lifecycle Services, to take their used equipment away and completely wipe it of all data.  All the best stuff is passed to MyDigitalTech to be thoroughly cleaned & tested to ensure that it’s good for sale. Where applicable, we’ll install a new operating system and deliver it to you ready to use straight out of the box.

What can a new computer do that a refurbished one can’t?
Depending on what one you buy… Nothing! Refurbished laptops and desktops are great for browsing the Internet, home office work and watching streaming movies and television, some are powerful enough to play games and even for use with 3D CAD. By choosing a refurbished computer you are getting a great piece of equipment at a bargain price.

Do you also sell new items?

Sometimes. New items come from the same companies and distributors that supply the stock we refurbish. New items will arrive in their unopened, original packaging.

Why do some of the same products have different prices?
We have a large stock of products that come in different conditions. We grade the m as Platinum, Gold, Silver and Bronze, so that you know their cosmetic condition. Platinum products are virtually indistinguishable from new, Gold products show minor signs of use, Silver products might show visible scratches, scuffs or dents, and Bronze products are great for when you need a functional device as cheap as possible.

Why should I buy refurbished instead of new?
Refurbished devices offer excellent value for money. You are getting great products from top manufacturers, with genuine software for a fraction of the price of new equipment.  Refurbished laptops, PCs & Tablets also have a much smaller carbon footprint than buying new ones.

Where do the products come from?
Our stock started out as IT equipment being used by large businesses. It's been well looked after, and only used for a limited period of time.

How do I pay for my purchase?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay & Google Pay...  We can even accept bank transfers if you ask nicely.


If my equipment has a fault and is under warranty, how do I get it repaired?
Any products under warranty must be returned to MyDigitalTech to be examined, repaired and possibly replaced, or your money refunded. Any repairs you have made through another vendor will not be covered by our warranty.

Is someone available to answer any other questions I might have about products, payment or delivery?
Of course. We are open Monday-Thursday 0900-1700 and Friday 0900-1600 (excluding bank holidays). We can be reached by phone, email, or online form.

Can I use my mobile phone with any network?

Many mobiles can be used with your choice of network. Some will be network locked, though. In those cases, the network will be clearly stated on the product page.

Do you only sell mobile phone hardware?
We sell hardware and related accessories, but not tariffs or insurance policies.

Will my mobile come with a manual?
As with most mobiles sold today, you will be able to download a user manual online. A printed copy will not be provided with your purchase.