Frequently Asked Questions

Got a question? Please check our FAQ below and if you cant find the answer your looking for why not try our Chat with us function or email the team on

Can I get actual photos of the item?
We use manufactures photos.  This is because we have multiple identical-spec items for sale. You may assume that you're getting a specific unit, but receive a different one.

Does this item come with Microsoft Office installed?
Each computer that we sell comes installed with Genuine Windows 10 Pro operating system.  This includes a trial version of Microsoft Office, if you would like to continue to use Office after the trail ends you will need to buy a licence key from Microsoft.   We would suggest using Microsoft Office 365 package please see link for Monthly and Annual subscription options - Microsoft Office 365 .

Additionally, if you are a student you could be eligible for Microsoft Office as part of your course, follow the link to check your eligibility -

How long is the warranty and what does it cover?
All our products include a 12 Month Return to Base Warranty.  This means that if your purchase develops a hardware related issue you can get in touch with us within the 12 Month warranty period to discuss options.

Can I run Windows 11 on this computer?
Microsoft Windows 11 requires an 8th Generation CPU, You will find the computers CPU mentioned in each of our adverts for example i5-6500U would not be compatible i5-8650U would be compatible.  Please see Compatible List .

Does this computer come with a charger?
All of our laptops come with a charger and our PCs come with a power cable.