Frequently Asked Questions
Got a question? Please check our FAQ below and if you cant find the answer your looking for why not try our Chat with us function or email the team on firstname.lastname@example.org
Can I get actual photos of the item?
We use manufactures photos. This is because we have multiple identical-spec items for sale. You may assume that you're getting a specific unit, but receive a different one.
Does this item come with Microsoft Office installed?
Each computer that we sell comes installed with Genuine Windows 10 Pro operating system. This includes a trial version of Microsoft Office, if you would like to continue to use Office after the trail ends you will need to buy a licence key from Microsoft. We would suggest using Microsoft Office 365 package please see link for Monthly and Annual subscription options - Microsoft Office 365 .
Additionally, if you are a student you could be eligible for Microsoft Office as part of your course, follow the link to check your eligibility - https://www.microsoft.com/en-gb/education/products/office
How long is the warranty and what does it cover?
All our products include a 12 Month Return to Base Warranty. This means that if your purchase develops a hardware related issue you can get in touch with us within the 12 Month warranty period to discuss options.
Can I run Windows 11 on this computer?
Microsoft Windows 11 requires an 8th Generation CPU, You will find the computers CPU mentioned in each of our adverts for example i5-6500U would not be compatible i5-8650U would be compatible. Please see Compatible List .
Does this computer come with a charger?
All of our laptops come with a charger and our PCs come with a power cable.